Director, Center for Emergency Medicine Innovation
Massachusetts General Hospital/Harvard Medical School
Falmouth, Massachusetts
Benjamin A. White, M.D. is an attending physician at the Massachusetts General Hospital Department of Emergency Medicine, and an Associate Professor of Emergency Medicine at Harvard Medical School. He also serves as the Director of the Center for Emergency Medicine Innovation at MGH, and the Medical Director of ED Observation. Ben’s academic and administrative career has focused on improving patient care and experience across the spectrum of the ED visit. His work has included multiple ED operations and systems improvement projects, with an emphasis on clinical innovations that reduce unnecessary waits and waste, increase communication quality and frequency, optimize patient comfort, and improve the overall environment of care. He has led multiple grant-funded projects in this capacity, with resultant peer-reviewed publications, and has lectured nationally on these topics at SAEM, AAEM, ACEP, and through multiple invited presentations. Ben cares deeply about making innovative and sustainable improvements in ED patient care, and the humanism and compassion that is integral to a positive patient experience during the ED visit.
Systems Engineering and Process Improvement Overview (PSDA)
Saturday, April 27, 2024
10:15am – 10:45am CT
Disclosure(s): No financial relationships to disclose
Saturday, April 27, 2024
11:15am – 11:45am CT
Disclosure(s): No financial relationships to disclose
ED Patient Experience: Why It Matters
Saturday, April 27, 2024
2:45pm – 3:15pm CT
Disclosure(s): No financial relationships to disclose
High Yield Patient Experience Interventions
Saturday, April 27, 2024
3:15pm – 3:45pm CT
Disclosure(s): No financial relationships to disclose
Optimizing ED Patient Experience: Sharing Solutions
Saturday, April 27, 2024
3:45pm – 4:15pm CT
Disclosure(s): No financial relationships to disclose
Sunday, April 28, 2024
8:30am – 9:00am CT
Disclosure(s): No financial relationships to disclose
Lean Concepts: Waste vs. Value and Lean Processes
Sunday, April 28, 2024
9:00am – 10:00am CT
Disclosure(s): No financial relationships to disclose
Sunday, April 28, 2024
11:15am – 11:45am CT
Disclosure(s): No financial relationships to disclose