Add-on Course
Joseph Twanmoh, MD MBA FAAEM (he/him/his)
President and Founder
Queue Management, LLC
Monkton, Maryland
The Emergency Department Operations Certificate Course (EDOCC) is a hybrid course with online and in-person modules that teach you the fundamentals of ED Operations and boost ED management expertise. The course will cover topics in areas of:
• Understanding and improving ED overcrowding, boarding, throughput, and patient flow
• Developing and implementing time sensitive clinical care delivery systems, managing physicians, PA’s, and NP’s with respect to professional behavior
• Driving and improving patient satisfaction;
• All while maintaining one’s clinical skills and staying abreast of emerging technology, pharmacology, and medical diagnosis and treatment
The course will kick off with a half-day session at AAEM24 in Austin, TX and wrap up with a half-day session at AAEM25 in Miami, FL, with 8 virtual sessions in between. After the participant completes program requirements, they will receive a certificate of completion.
Prerequisite: Participants must have taken AAEM ED Management Solutions to take this course.
Course includes:
• Half-day EDOCC kick-off session at the AAEM24 Scientific Assembly
• 8 virtual sessions May 2024 – April 2025 (CME provided)
• Half-day EDOCC wrap-up session at the AAEM25 Scientific Assembly
• Peer learning community access
Course Fees:
• Member: $2,125 Early | $2,225 Late
• Non-Member: $2,650 Early | $2,750 Late
Course Agenda for Sunday, April 28, 2024 Kick-off Session
8:00am - 8:30am Welcome and Introductions
8:30am - 9:00am Lean Exercise I
9:00am – 10:00am Lean Concepts: Waste vs. Value and Lean Processes
10:00am - 10:15am Break
10:15am - 10:45am Six Sigma Overview
10:45am - 11:15am Lean Sigma
11:15am - 11:45am Lean Exercise II
11:45am - 12:00pm Q&A / Wrap-Up
Virtual Sessions and Wrap-up
All virtual sessions are on Wednesdays. Virtual modules are 2 hours at 12:00pm PT / 1:00pm MT / 2:00pm CT / 3:00pm ET. Participants may miss only 1 virtual module and make up their attendance by watching the webinar recording. Attendance is mandatory for the kick-off session in Austin and the wrap-up session in Miami.
June 5, 2024: Input / Output / Throughput Model of Patient Flow (Virtual)
Sept. 11, 2024: Queuing Theory and Theory of Constraints (Virtual)
Oct. 9, 2024: Staffing Models (Virtual)
Nov. 6, 2024: Integration of NPPs (Virtual)
Dec. 11, 2024: Quality Improvement, Creating a High Reliability Organization (Virtual)
Jan. 8, 2025: Patient Experience (Virtual)
Feb. 5, 2025: Change Management (Virtual)
March 12, 2025: Innovation in EM (Virtual)
Sun. April 6, 2025: The Human Factor: Coaching and Dealing with Difficult People (In-person wrap- up session at AAEM25 in Miami)
Course Faculty: Joseph R. Twanmoh, MD MBA FAAEM (he/him/his) – Queue Management, LLC
Course Faculty: Kraftin E. Schreyer, MD MBA FAAEM – Temple University Health System
Course Faculty: Benjamin White, MD FAAEM – Massachusetts General Hospital/Harvard Medical School
Course Faculty: Joseph R. Twanmoh, MD MBA FAAEM (he/him/his) – Queue Management, LLC
Course Faculty: Bruce M. Lo, MD, MBA, FAAEM (he/him/his) – Eastern Virginia Medical School, Sentara Norfolk General Hospital
Course Faculty: Benjamin White, MD FAAEM – Massachusetts General Hospital/Harvard Medical School
Course Faculty: Kraftin E. Schreyer, MD MBA FAAEM – Temple University Health System
Course Faculty: Kraftin E. Schreyer, MD MBA FAAEM – Temple University Health System
Course Faculty: Kraftin E. Schreyer, MD MBA FAAEM – Temple University Health System
Course Faculty: Benjamin White, MD FAAEM – Massachusetts General Hospital/Harvard Medical School
Course Faculty: Joseph R. Twanmoh, MD MBA FAAEM (he/him/his) – Queue Management, LLC
Course Faculty: Bruce M. Lo, MD, MBA, FAAEM (he/him/his) – Eastern Virginia Medical School, Sentara Norfolk General Hospital
Course Faculty: Joseph R. Twanmoh, MD MBA FAAEM (he/him/his) – Queue Management, LLC