Add-on Course
Joseph Twanmoh, MD MBA FAAEM (he/him/his)
President and Founder
Queue Management, LLC
Monkton, Maryland
This course is an introduction to the principles and practice of ED management. You will take a deep dive into revenue cycles, change management, organizational psychology, and much more! Taught by leaders in ED operations management, you will put principles into practice through live workshops, including real life case studies, panel discussions, and patient satisfaction scenarios.
This course is a prerequisite to the AAEM Emergency Department Operations Certificate Course (EDOCC).
Educational Objectives
1. Utilize Lean methodologies, theory of constraints, and queuing theory to maximize throughput.
2. Describe the multiple components of patients experience, how they are measured, and what the extant literature can teach us about their importance.
3. Communicate with ED management teams to identify high-yield, systems-based interventions
4. Identify KPIs for revenue performance and strategies to improve hospital revenue
Course Fees
Member: $395 Early | $495 Late
Resident Member: $395 Early | $495 Late
Non-Member: $695 Early | $795 Late
Resident Non-Member: $695 Early | $795 Late
Note: Courses with insufficient enrollment may be subject to cancellation, with a final decision made by March 27.
Course Agenda
8:00am – 8:30am Clinical Redesign Session
Course Faculty: Joseph R. Twanmoh, MD MBA FAAEM (he/him/his) – Queue Management, LLC
Course Faculty: Lisa Maurer, MD (she/her/hers) – ConsensioHealth
Course Faculty: Benjamin White, MD FAAEM – Massachusetts General Hospital/Harvard Medical School
Course Faculty: Joseph R. Twanmoh, MD MBA FAAEM (he/him/his) – Queue Management, LLC
Course Faculty: Benjamin White, MD FAAEM – Massachusetts General Hospital/Harvard Medical School
Course Faculty: Joseph R. Twanmoh, MD MBA FAAEM (he/him/his) – Queue Management, LLC
Course Faculty: Joseph R. Twanmoh, MD MBA FAAEM (he/him/his) – Queue Management, LLC
Course Faculty: Joseph R. Twanmoh, MD MBA FAAEM (he/him/his) – Queue Management, LLC
Course Faculty: Joseph R. Twanmoh, MD MBA FAAEM (he/him/his) – Queue Management, LLC
Course Faculty: Benjamin White, MD FAAEM – Massachusetts General Hospital/Harvard Medical School
Course Faculty: Kraftin E. Schreyer, MD MBA FAAEM – Temple University Health System
Course Faculty: Benjamin White, MD FAAEM – Massachusetts General Hospital/Harvard Medical School
Course Faculty: Kraftin E. Schreyer, MD MBA FAAEM – Temple University Health System
Course Faculty: Benjamin White, MD FAAEM – Massachusetts General Hospital/Harvard Medical School
Course Faculty: Kraftin E. Schreyer, MD MBA FAAEM – Temple University Health System
Course Faculty: Joseph R. Twanmoh, MD MBA FAAEM (he/him/his) – Queue Management, LLC